FAQs

Yes you can. We can install our websites in any hosting provided it meets certain technical requirements (please contact us for the specifics). However, we highly recommend using our own hosting for a number of reasons:

1. It is in Australia. This makes it quicker for local traffic and better for SEO. No matter how much you think you might save by using cheap overseas hosting, you’ll lose that from people getting tired of waiting for a slow loading website and going to a competitor’s website instead
2. Ask anyone who has run a website or two in the past: it is infinitely simpler to have just one number to call if there are problems. Having one provider for the host, and another for the website maintenance, and another for the domain host, and another for the email host can just be a nightmare for you, the customer. It is much better to consolidate as much as possible.

You.

We design it, and build it. We can host it, work SEO magic on it and update it. You can maintain it yourself or we can. It’s up to you. One of the beauties of the websites we create is the ease of maintenance, and their utility.

No.

You may cancel or transfer your hosting at any point of time. Our website hosting service comes without any contractual obligations. As noted above however, it will just make your life easier if we look after the whole thing (rather than spreading your online presence over multiple providers). That said, our websites are built on open source tools, so any good web designer worth their salt can maintain and update one of our websites.

Certainly! Our simple instructions for self-management of your website make it effortless to carry out any desired change. In case you are stuck anywhere, our support team is always at your service.

In general, it can take a minimum of twenty days to complete a draft website. This time period depends on how promptly we receive the initial details from you and the time required for reviewing the website, and the complexity of the website. After the approval of the website by you, the website goes live and can be viewed publicly.

Also, please remember that the website will not appear immediately in search results as the search engines requires time to index newly constructed websites.

Generally, yes.

Improvements to existing websites is a service we provide. Due to our long experience we are able to work with a number of technologies and platforms however, due to technological improvements over the years, the ever increasing tightening of web security, and mobile responsiveness, for larger improvements we may recommend a rebuild may be more appropriate (and cheaper). Get in touch to find out how we can help.

Yes.

If you don’t have a domain we can also help arrange that.

Search engine optimisation (SEO) is the process of improving and adding to a website so that search engines like Google, Yahoo and Bing improve the ranking of a website when someone searches for a related term. Statistics consistantly show that the first three positions in search results get the lion’s share of all online enquiries, and if you are not on the first page, you are barely in business.

Yes we do.

We provide a comprehensive analysis, strategy, and content to incrementally improve your SEO so your search ranking improves and you profit. We don’t use contracts or lock-in agreements. You choose to continue with us based on the improvement to your business that you can see.

Our method of creating websites has been tried and trued over the years. Initially, we discuss your needs, and then design a mockup of a homepage. We make changes to this design until you are happy with it. Only then do we design the other pages for the rest of the website. Once you are – again – happy with the designs (and have signed off on them) we build the actual site. This process ensures there are no surprises or shocks, and the process of design is a negotiation and conversation. Nothing happens without your approval.
For this reason we have NEVER had to offer a refund for someone who is not happy with their design.

A .com.au is more relevant for Australian searches because searches from Australia are geo-targeted by Google for ranking. What this means is that if you are seeking Australian customers you are better off with the ‘.au’ suffix as they will rank better for local markets. Larger international companies often register a local domains in different countries, and the simple .com (nominally USA based) can often be used for general international markets.